Brian Ma's Blog (@zealoustiger)

Weekly insights from an Entreprenuer: To spend one year as a tiger is better than to live forever as sheep

Customer is #1

I’m at the Bellevue Honda dealership right now and was pleasantly surprised at the exceptional customer experience here. Pleasantly surprised because I’ve been here at least 4 times a year and this is the first time I feel appreciated enough to tell people (aka blog) about it. The funny thing is that I realized it was just one guy that made my day. Ironically, I don’t know his name – so I’ll just call him customer service guy #1.

I’ve always believed that customer service is key to any business and that applies to online businesses as well. Best example I can think of, Craig from Craigslist answers all of his own customer service emails. Craigslist? They must have a bajillion emails a day and answering all of them personally? Amazing.

I don’t know about you, but for me, it takes a significant amount of effort to call in for maintenance, drag myself out of bed at 7am in the morning, and take an hour out of my day to sit at the shop.

Thank you customer service guy #1. You deserve a promotion.

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